Understanding Dashboard Metrics

On-Time Delivery

The percentage of shipments delivered within the expected service level agreement (SLA).

Why it matters

Low on-time delivery rates may indicate carrier performance issues, customs delays, or recurring bottlenecks along a lane.

Temperature Compliance

The percentage of shipments that remained within their qualified temperature range throughout transit.

Why it matters

Temperature compliance is a key indicator of cold chain quality and product integrity.

Excursions

The number of shipments that experienced temperature deviations.

Excursions may be categorized by severity.

• Minor

• Major

• Critical

Why it matters

Monitoring excursion trends helps identify recurring risks before they impact product quality.

Dwell Time

The amount of time shipments remain stationary at a waypoint.

Why it matters

Extended dwell times can increase the likelihood of delays and temperature excursions.

Connectivity

Measures how consistently IoT devices reported shipment data.

Connectivity status includes:

• Good

• Average

• Poor

Battery Performance

Shows remaining battery life and battery drain trends for connected devices.

CO₂ Emissions

Estimated transportation emissions based on shipment distance and transport mode.

Need Help?

If you have questions about External Events or need assistance interpreting disruptions in your network, contact your Customer Success Manager or submit a support ticket through the Help Center.