Split Shipment / Multiple Device Tracking

Last updated: May 8, 2026

Shipments can have multiple devices assigned for tracking. The platform uses a primary device for shipment status and location, but you can view all associated devices when needed.

A “split shipment” is not a system configuration—it’s a real-world logistics scenario where:

  • Part of the shipment continues moving

  • Another part is delayed, left behind, or moved separately

This can result in multiple tracking devices reporting different locations for the same shipment.

Why Split Shipments Happen

These situations are common in logistics operations.

Air Freight Capacity Constraints

Aircraft may only fit a fixed number of pallets (e.g., 16 positions)

  • If 18 pallets arrive:

    • 16 are loaded

    • 2 are left behind for the next flight or returned to storage

Ground Transport Changes

  • A truck may break down and be replaced with a smaller vehicle

  • Example:

    • Original truck carries 18 pallets

    • Replacement truck fits only 12

    • Remaining pallets stay behind

How This Appears in the Platform

When a shipment is split:

  • Multiple devices may be assigned to the shipment

  • Devices may show different locations at the same time

  • The shipment still appears as a single logical shipment

Understanding Primary vs. Secondary Devices

  • The primary device:

    • Drives the shipment’s location tracking

    • Determines shipment state progression:

      • Created → At Origin → In Transit → Delivered → Completed

  • Secondary devices:

    • Provide additional tracking data

    • Do not control shipment state

3. View all device locations

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  1. On the shipment map, click:

    • “Show All Device Locations” (bottom of the screen)

  2. You will now see:

    • The primary device location

    • All secondary device locations

  3. If multiple devices exist:

    • Scroll through the list

    • Select a device to view its specific location on the map

4. Toggle between devices

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  • Click on a specific device to view its location

  • Deselect or switch back to return to the primary device view

What to Expect

  • Devices may show slight location differences

    • This is normal due to cell tower triangulation

    • Devices can appear slightly offset but still be within the correct location (for example, within ~1 mile radius)

Why this matters

  • Helps validate shipment location accuracy

  • Provides visibility into multiple tracking sources

  • Useful for troubleshooting discrepancies between devices