Add Additional Notification Recipients

You can add external recipients to a shipment so they receive email notifications without needing platform access.

When to Use This

Use this when you want to:

• Share shipment updates with someone outside the platform

• Notify receivers, partners, or stakeholders

• Ensure key contacts get alerts without logging in

Steps to Add a Recipient

1. Open the shipment

2. Click Edit

   • In the shipment summary (top section), click the three-dot menu

   • Select the pencil icon (Edit)

3. Go to Notification Setup

   • Scroll down to Notification Setup

   • Click the pencil icon to edit

4. Add recipients

   • Click the + Add button

   • Enter the email address

5. Add more recipients (if needed)

   • Click + Add again for each additional person

6. Save your changes

   • Click Save in the Notification Setup section

   • Then click Update Shipment

What to Expect

• Added recipients will receive shipment-related email notifications

• They do not need platform access

• You can update or remove recipients at any time

Common Questions

“Do they need a login?”
→ No, recipients receive emails only and do not need access to the platform

“Can I add multiple people?”
→ Yes, add as many recipients as needed using the + Add button

“Why didn’t they get an email?”
→ Confirm:

• The email was entered correctly

• You clicked both Save and Update Shipment

Quick Tip

If someone isn’t receiving updates but should be:

• Add them as an additional notification recipient instead of creating a user account