Context

Email addresses can be added to a shipment during shipment creation. When a user's email address is added, they will receive emails with shipment updates.

Note: This does not include the full scope of notifications sent to a site member or administrator. This answer is specific to external users added to a specific shipment.

Answer

The following shipping status changes will trigger an email notification.

• Left Origin / In-Transit

• 2 Hours from Arrival

• 1 Hour from Arrival

• 30 Minutes from Arrival

• Arrived at Destination

• Completed

*2hr, 1hr, and 30 minute notifications are dependent on IoT device data quality and communication frequency.