Open A Ticket
Last updated: April 24, 2026
Video Tutorial
Open the ticket form
In CONTXT, go to Help → Open Ticket
Enter your Name
So we know who to contact for clarifications and updates.Enter your Email
We’ll send confirmations and follow-ups here.Set Priority (P1–P4)
P1 – Critical: i.e. Major outage or shipment visibility failure.
P2 – High: i.e. Blocking time-sensitive work.
P3 – Medium: i.e. Workflow affected but there’s a workaround.
P4 – Low: i.e. Minor issue, question, or enhancement.
Pick the level that truly matches impact/urgency so triage is accurate.
Issue Summary (2–3 sentences)
Describe what is wrong and where it’s happening.
Example: “Shipment creation page fails to load for Site A when selecting Location X.”Current State (what you see now)
Explain exactly what’s happening. Add screenshots/error text/logs if you have them.
Goal: help us reproduce the problem quickly.Expected State (what should happen)
Describe the correct behavior.
Example: “Shipments should save and appear in the Active list.”Impact (scope and who’s affected)
Share how widespread it is: single user, team, specific lane, or multiple shipments. An estimate is fine.Steps Taken So Far (avoid repeats)
List the actions you already tried, in order (e.g., logout/login, clear cache, different browser).
This prevents us from repeating the same basic steps and speeds resolution.Description (extras + attachments)
Add any additional context and attach screenshots/files that support the ticket. Visuals often pinpoint the cause fastest.Submit the ticket
Click Submit Ticket. You’ll see a confirmation and receive an email with your ticket ID.After you submit
Reply to the ticket email with more details or files—your replies attach to the ticket.
If the situation changes (worsens/improves), reply to the thread to note the new impact or priority.
Keep subject and ticket ID intact so updates thread correctly.
Pro tip: Clear, specific summaries + screenshots + “what I already tried” = fastest path