Supported File Types for Uploads

Last updated: March 12, 2026

Overview

Shipment document uploads now support 16 file types, giving you more flexibility to attach documents in the format you receive them. There is no longer a need to convert files before uploading.

You can attach documents such as reports, spreadsheets, images, email records, and compressed bundles directly to a shipment.

Supported File Types

File Type

Extension

Common Use Case

PDF

.pdf

Reports, regulatory documents, signed forms

Word Documents

.doc, .docx

Memos, instructions, certificates

Excel Spreadsheets

.xls, .xlsx

Data tracking, test results, inventory sheets

PowerPoint

.ppt, .pptx

Training materials, process diagrams

Plain Text

.txt

Notes, logs

Rich Text

.rtf

Formatted documents with basic styling

CSV

.csv

Data imports, sensor logs, structured datasets

Compressed Files

.zip

Bundles of multiple related documents

Images

.jpg, .jpeg, .png, .gif

Photos, diagrams, barcodes

Email Files

.eml

Email records and correspondence

How to Upload Documents to a Shipment

  1. Open the shipment record.

  2. Navigate to Upload Documents.

  3. Click Choose File.

  4. Select any of the supported file types listed above.

  5. The file will parse automatically.

  6. Once parsing is complete, click Add Data to Shipment.

Tips and Best Practices

Keep original formats
You do not need to convert files to PDF before uploading. Upload the document in the format you received it.

Upload large files individually
Uploading one file at a time helps monitor progress and reduces the chance of interruptions.

Organize related files using ZIP
If multiple documents belong together, compress them into a .zip file before uploading.

Use CSV for structured data
CSV files are ideal for structured datasets such as temperature logs or automated exports.

Review parsed data before adding
After the file parses, review the preview before selecting Add Data to Shipment.

Troubleshooting

The upload appears stuck
Wait about 30 seconds before refreshing the page. Large files may take time to process.

The “Add Data to Shipment” button is disabled
Refresh the page and try uploading the file again.

I see a parsing error
The file may be corrupted. Try uploading a fresh copy.

My ZIP file won’t parse
Ensure the ZIP file is not corrupted and only contains supported file types.

The file type I need isn’t supported
Convert the file to one of the supported formats listed above or contact support.

Need Help?

If you continue experiencing issues uploading shipment documents, please contact your Customer Success Manager or submit a support ticket through the help desk.