Overview

Use the shipment search bar to quickly locate shipments in either:

• Active (live) workspaces

• Completed workspaces

Search supports:

• Partial text matching

• Consecutive character matching

• Case-insensitive search

You do not need to enter the full identifier for most searches to return results.

Search Scope by Module

Search is intentionally scoped to the module you are currently using.

Command Center Search

Searching from Command Center returns:

• Command Center shipments only

It does not search:

• Temperature Release workflows

Temperature Release Search

Searching from Temperature Release returns:

• Temperature Release shipments only

It does not search:

• Command Center shipments

Important

If you cannot find a shipment:

• Confirm you are in the correct module

• Confirm you are searching in the correct lifecycle view (active vs completed)

Fields You Can Search

The global shipment search bar searches across several shipment identifiers and reference types.

Partial Search Matching

Search supports partial matching.

For example:

• Typing a portion of a tracking number may return the shipment

• Typing several consecutive characters from a device ID may return results

• Capitalization does not matter

Example:

Tracking Number: 1Z999AA10123456784

Searching:
999AA
or
12345

may still return the shipment.

Search vs Sorting vs Filters

These platform features work differently and are often confused.

Search Bar

The search bar:

• Searches shipment identifiers and references

• Narrows results using the searchable fields listed above

Use search when you already know:

• A tracking number

• Order number

• Device ID

• Shipment reference

Sorting (Column Headers)

Sorting:

• Reorders rows already displayed in the table

• Does not perform a global shipment search

Not every visible column supports sorting.

Filters and Saved Views

Filters allow you to narrow shipments by:

• Risk status

• Shipment lifecycle

• Tags

• Carriers

• Review status

• Dates

• Organization-specific fields

Saved views preserve combinations of:

• Filters

• Columns

• Sorting preferences

Use filters when searching by category or operational state rather than a known identifier.

Important Note About Displayed Columns

Some information may appear in the shipment grid but still not be searchable through the global search bar.

For example:

• Product displays

• Certain tag fields

• Custom representations

Visibility in a column does not automatically mean the value participates in global search.

Advanced Logistics Identifiers

Depending on your integrations and onboarding setup, shipments may contain additional logistics identifiers such as:

• MAWB

• HAWB

• Flight numbers

• Container IDs

• Vessel identifiers

• Batch IDs

These advanced identifiers may not always function as standalone searchable values.

Why Some Advanced Identifiers May Not Search

Advanced identifiers only return results if they are mapped into one of the supported searchable categories such as:

• Shipment ID

• Tracking Number

• Order Number

• BoL

• ASN

If an advanced field exists separately and is not mirrored into a searchable identifier field, searching that raw value may not return a shipment.

Best Practice Recommendations

For the most reliable search results, use:

• Carrier tracking numbers

• Order numbers

• Bill of lading references

• ASN references

If you are unsure which identifier is driving the displayed Shipment ID:

1. Open the shipment details

2. Review the displayed identifiers

3. Confirm which value your integration maps into the searchable fields

Search Results and Match Ranking

When multiple shipments match your search:

• Results may be grouped logically by identifier type

• Higher-priority or more operationally relevant shipments may appear first

• Timestamps and shipment lifecycle context may influence ordering

Search result grouping and wording may evolve across platform releases.

Viewing More Results

If many shipments match your search:

View All Within a Group

Selecting View All for a grouping displays:

• Only shipments matching that category

Example:

• Only Device ID matches

• Only Tracking Number matches

Show All Matching Shipments

Options such as:

• Show All Matching Shipments

• Enter

• Expand Results

may display:

• Every shipment that matched across all search categories

If Search Returns No Results

1. Confirm the Correct Module

Verify whether the shipment exists in:

• Command Center

• Temperature Release

2. Check Active vs Completed Views

Some organizations separate:

• Active shipments

• Completed shipments

Make sure you are searching the correct lifecycle workspace.

3. Try a Shorter Identifier

Formatting differences from upstream systems may affect search results.

Examples:

• Extra spaces

• Leading zeros

• Carrier punctuation

• Hyphens

Try:

• A shorter substring

• Another identifier type

• The original value from your ERP or TMS

4. Verify Access Permissions

User permissions and shipment visibility rules may restrict access to certain shipments or shipment groups.

A valid identifier may still return no results if the shipment is outside your permitted visibility scope.

Still Need Help?

If search results continue to fail unexpectedly, contact support with:

• Approximate shipment time

• Partial identifier (redact sensitive portions if needed)

• Workspace searched

  • Command Center

  • Temperature Release

  • Active vs completed

• Screenshot if available

Contact:
support@paxafe.com