Released October 1, 2026

This is the biggest release the Command Center has had. We rebuilt the shipment page around one question, what do I need to do about this shipment, and put the Live Risk Agent in charge of the first read. Along the way the map gained a quick details card, the list gained columns and hover cards, and tracking, notifications and the Devices page each got a proper upgrade.

Why we redesigned Command Center

The shipment page had grown one card at a time. Details you needed sat in an accordion at the bottom, and the buttons were split between the header and the panels. Live Risk only ran on shipments with an active device, so many shipments never got a verdict at all. We stopped adding to that page and started over: less on the screen, every action in one corner, and an agent that reads the data before you do.

The full story is in A reset for the Command Center.

🆕 What's New

Shipment quick details on the map

What's new

Click a marker on the map and a card opens beside it. You see the verdict, why the agent reached it, the status, the last known location and what is on board. Hover a handling unit and you get its product, batch and stability budget too. You have not left the map.

Shipment quick details card open on the map, showing status, location and contents

• The verdict and the reason, in one sentence

• Product, handling unit and device counts

• Status, origin, destination, last known location and ETA

Why it matters

Most shipments only need a glance. Now a glance is all they take, and the full page is there for the ones that need more.

Want a deeper walkthrough? See Shipment quick details on the map guide

The shipment list, at a glance

What's new

Two new columns, Mode of Transportation and Handling Unit. Every group bar now shows how many of its shipments are Off-Track, At-Risk and On-Track. Products, handling units and verdicts open a card on hover. Press T to fold the group under your mouse, or hold Alt and click to fold them all.

The List view with the new columns and group counts

• Mode of Transportation pinned first, next to the shipment ID

• Handling Unit count for every shipment

• Hover cards on product, handling unit and Live Risk

Why it matters

Fold every group and the list becomes five lines that tell you where the risk is. Open only the group that needs you.

Want a deeper walkthrough? See The shipment list guide.

The shipment page: less noise, fewer clicks

What's new

The page shows the header, the journey, the last known location and the Live Risk verdict. Everything else is one hover or one click away. Copy, Share, Download, Files, Comments and Activity History sit together in the top right. Edit, Complete and Cancel live under the three dots. The order numbers, carrier references and tags moved into a panel that opens when you hover the info icon.

The redesigned shipment page

• Every action in the top right corner

• Reference details on hover instead of in an accordion

• Timeline and devices open beside the map, so you keep your place

Why it matters

You read the verdict, you find the button, you act. The page no longer makes you assemble the answer yourself.

Want a deeper walkthrough? See The shipment page guide.

Live Risk Agent: one verdict from every source

What's new

Every active shipment now gets a verdict from the Live Risk Agent, with or without a device on board. The agent reads carrier milestones, device pings, silent devices and stale predictions, flight and vessel delays, external events, and the limits in your standard operating procedures (SOPs). Then it says On-Track, At-Risk or Off-Track, and why, in one sentence.

The Live Risk band with its verdict and three rows

• Delivery Impact: will it arrive on time

• Product Impact: is the product still good

• Watch For: what else needs an eye

• Hover any chip for the reason and a recommended action

Why it matters

Numbers are easy. Reading them together and deciding what to do is the hard part, and the agent now does that first read for every shipment.

Want a deeper walkthrough? See Live Risk Agent guide.

Flight, vessel and container tracking, inside CONTXT

What's new

When a shipment is on a flight, a vessel or in a container, the carrier's live tracking appears on the shipment page. The Last Known Location card gains a switch: one button for the device position, one for the Flight, Vessel or Container card. Hover the card for the whole leg.

The flight tracking card on the shipment page

• Flight: route, phase, planned and actual times, on-time history

• Vessel: ports, route covered, speed, course and navigation status

• Container: voyage, every port call, booking and bill of lading

Why it matters

No more second tab open on the airline's website. The carrier's view and the device's view sit side by side, and the agent reads both.

Want a deeper walkthrough? See Live tracking guide.

Notifications for people outside CONTXT

What's new

Partners and customers who follow a shipment without a CONTXT account now receive exactly the emails you choose. Open the Notification Recipients screen from the pencil next to Notifications, and you get a switch for each of the seven shipment milestones and nine Live Risk events, plus a choice of up to two email languages. The milestone emails now carry the shipment's Customer Order ID.

The Notification Recipients screen

• One switch per notification type

• Up to two email languages per shipment

• Customer Order ID in the external milestone emails

Why it matters

A receiving team can get the arrival emails and nothing else. A quality contact can get the temperature alerts and nothing else. Each one sees their own order reference.

Want a deeper walkthrough? See External notifications guide.

Devices, tied to what they protect

What's new

The Devices page is now organized around handling units, the pallets and boxes a shipment is made of. Pick a handling unit and you see its products, their temperature status and their remaining stability budget (RSB). Open a product and you see its Temperature Impact bands, with the allowed time in each and the time actually spent there. Click a device and its full record opens in a drawer.

The Devices Data page with the Handling Units panel

• Handling Units panel with product and device counts

• Product view with material, batch, dose, expiry and Temperature Impact

• A Handling Unit column in the device table, and a full record per device

Why it matters

A reading only matters when you know which product it belongs to. Now the device, the pallet, the batch and the budget are on one screen, ready for a release decision.

Want a deeper walkthrough? See Devices and handling units guide.

🚀 Availability

CONTXT v3.0 is switched on per organization from October 1, 2026. Your PAXAFE customer success contact will confirm your date and can walk your team through the changes. Nothing needs to be migrated. Your shipments, products, lanes and users carry over as they are, and the new page reads the same data as the old one.

💡 Tips & Best Practices

• Read the band first. The Live Risk sentence tells you whether a shipment needs you. Hover a chip for the reason and the recommended action.

• Triage from the map. Click a marker and read the card. Open the full page only when you need the timeline, the devices or the files.

• Fold the list. Hold Alt and click any group's triangle. Five bars with their counts show you where to look.

• Hover before you click. Product pills, handling unit counts and verdict pills all open a card on hover.

• Trim external emails. Open the Notifications pencil on a shipment and switch off what a partner does not need.